What does social media mean to you?
Communication, conversation, and connection. These are just a few of the words used by 10 Twitter stars who I asked to define social media. Don’t mind the abbreviations; the goal was to offer a...
View Article8 classic quotes from New York Mayor Ed Koch
The beloved former Mayor of New York City, Ed Koch passed away early today. He may be gone, but he leaves behind a trove of sound bites and quotes for us to enjoy. Koch was a three-term mayor in New...
View Article7 communication gems from the Iron Lady, Margaret Thatcher
Long before the Iron Chef was the buzz, the world had the Iron Lady, Margaret Thatcher. The first woman to serve as prime minister of Great Britain passed away today after suffering a stroke. Margaret...
View ArticleEmpowered Employees Can Improve Communication and Customer Service
No one likes to be ignored. Especially customers who give their hard-earned money to businesses in exchange for a product or service. It seems that most organizations aren’t making the connection...
View ArticleAre You Applying Agility in Sales?
Organizations—not people—have typically been recognized as agile, based on technology and business processes. However, as communicators and professionals who market and sell, we must focus on human...
View ArticleDo Business Leaders Communicate with Respect?
It’s not a joke but many senior executives in business are kidding themselves. They mistakenly believe that they are communicating to colleagues and employees with respect and kindness. But with some...
View ArticleWhy We Need Chief Digital Officers
What do Gannett, New York City and Columbia University have in common? Each were early adopters when they created the role of Chief Digital Officer. The CDOs bring together strategic business...
View Article9 Ways to Benefit from Social Media
Most of us who are entrenched in social media are driven by the goal of growing our credibility, visibility and revenues. Yes, we’ve met wonderful new people and friends along the way. Had a few yucks...
View ArticleSurround Yourself with Smart People
Leaders are not supposed to know everything. Plain and simple. People everywhere—whether they are employed, stay-at-home parents or retired—most often succeed when they are willing to ask for help....
View Article5 Signs You Know You’re Prepared to Work in PR
Whether you’re gearing up for your coveted “first job in the real world” or you’ve been working in PR for a bit, we know preparation is the key to success. Well, preparation mixed with perseverance,...
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